Question Answering for Technical Customer Support

@inbook{pub9962,
    author = {

Li, Yang
 and 

Miao, Qingliang
 and 

Geng, Ji
 and 

Alt, Christoph
 and 

Schwarzenberg, Robert
 and 

Hennig, Leonhard
 and 

Hu, Changjian
 and 

Xu, Feiyu
},
    editor = {

Zhang, Min
 and 

Ng, Vincent
 and 

Zhao, Dongyan
 and 

Li, Sujian
 and 

Zan, Hongying
},
    title = {Question Answering for Technical Customer Support},
    booktitle = {Natural Language Processing and Chinese Computing},
    year = {2018},
    pages = {3--15},
    publisher = {Springer International Publishing},
    isbn = {978-3-319-99495-6}
}