Publikation
Sentiment Analysis for Hotel Reviews
Walter Kasper; Mihaela Vela
In: Speech Technology, Vol. 4, No. 2, Pages 96-109, Speech Technology, Moskau, 11/2012.
Zusammenfassung
User reviews and comments on hotels on the web are an important information
source in travel planning. Therefore, knowing about these comments is important
for quality control to the hotel management, too. We present a system that
collects such comments from the web and creates classified and structured
overviews of such comments and facilitates access to that information.
Projekte
BESAHOT - Explanative Bewertungsanalyse für die Saarländische Hotellerie,
IKS - Interactive Knowledge Stack for small to medium CMS/KMS providers
IKS - Interactive Knowledge Stack for small to medium CMS/KMS providers