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Multiple Intelligent Conversation Agent Services for Reception, Management and Integration of Third Country Nationals in the EU

  • Duration:

The project aims to create a personal virtual assistant that provides psychological and social support to migrants and public services. The intelligent service will act as a multilingual agent in the areas of registration, orientation, language teaching, civic education, social and community integration. The personalisation is achieved by changing the agents' behaviour to the given situation and the profile of the interlocutor. Immersive virtual and augmented reality technologies are used to make the experience as realistic and the integration as easy as possible. To facilitate the tasks of the administrative bodies, decision support technologies will be developed, which will be based on visual analysis and semantic argumentation techniques. WELCOME is developing innovations in the areas of human-multi-service-oriented agent interaction, multilingual language technologies, knowledge processing, immersive personalised educational and social inclusion technologies and decision support strategies. To test validation and transferability, three pilot applications will be developed for Greece, Spain and Germany.

ASR will contribute to the coordination of semantic web services, focusing on context-aware semantic search, selection and composition planning for dynamic, resource-efficient delivery of relevant services by personal service agents.


Universidad Pompeu Fabra, Ethniko Kentro Erevnas Kai Technologikis Anaptyxis, Univerzita Karlova, Vysoke Uceni Technike V Brne, Sheffield Hallam University, EVERIS Spain SL, Nurogames GMBH, Metodo Estudios Consultores SL, Mind Refuge g.UG., Kentro Meleton Asfaleias, Secretariat for Equality, Migrations and Citizenship (Spain), Caritasverband Hamm e.V., Praksis, iSocial Foundation


EU - European Union

Grant agreement ID: 870930


EU - European Union

Publications about the project

André Antakli; Akbar Kazimov; Daniel Spieldenner; Gloria Elena Jaramillo Rojas; Ingo Zinnikus; Matthias Klusch

In: Philippe Mathieu; Frank Dignum; Paulo Novais; Fernando De la Prieta (Hrsg.). Advances in Practical Applications of Agents, Multi-Agent Systems, and Cognitive Mimetics. The PAAMS Collection. International Conference on Practical Applications of Intelligent Agents and Multiagents (PAAMS-2023), 21th, July 12-14, Guimarães, Portugal, Springer Nature, 2023.

To the publication