Publication
Towards a Versatile Intelligent Conversational Agent as Personal Assistant for Migrants
Leo Wanner; Matthias Klusch; Athanasios Mavropoulos; Emmanuel Jamin; Víctor Marín Puchades; Gerard Casamayor; Jan vCernocký; Steffi Davey; Mónica Domínguez; Ekaterina Egorova; Jens Grivolla; Elena Jaramillo; Anastasios Karakostas; Dimos Ntioudis; Pavel Pecina; Oleksandr Sobko; Stefanos Vrochidis; Lena Wertmann
In: Frank Dignum; Juan Manuel Corchado; Fernando De La Prieta (Hrsg.). Advances in Practical Applications of Agents, Multi-Agent Systems, and Social Good. The PAAMS Collection. International Conference on Practical Applications of Intelligent Agents and Multiagents (PAAMS-2021), Cham, Pages 316-327, Vol. 12946, ISBN 978-3-030-85739-4, Springer International Publishing, 2021.
Abstract
We present a knowledge-driven multilingual conversational agent (referred to as ``MyWelcome Agent'') that acts as personal assistant for migrants in the contexts of their reception and integration. In order to also account for tasks that go beyond communication and require advanced service coordination skills, the architecture of the proposed platform separates the dialogue management service from the agent behavior including the service selection and planning. The involvement of genuine agent planning strategies in the design of personal assistants, which tend to be limited to dialogue management tasks, makes the proposed agent significantly more versatile and intelligent. To ensure high quality verbal interaction, we draw upon state-of-the-art multilingual spoken language understanding and generation technologies.