Towards a Well-Founded Technology for Organizational Memories

Andreas Abecker, Ansgar Bernardi, Knut Hinkelmann, Otto Kühn, Michael Sintek

In: Proceedings of the AAAI Spring Symposium on Artificial Intelligence in Knowledge Management. AAAI Spring Symposium (AAAI SSS-97) March 24-26 Pages 1-7 1997.


An Organizational Memory is an enterprise-internal application-independent information and assistant system. It integrates various techniques and tools to support knowledge management. Motivated by the growing need for enterprise-wide knowledge management we performed several studies and identified the functional requirements for an Organizational Memory. To cope with these we propose a three-layered architecture for representing the knowledge. On this basis, the Organizational Memory shall serve as an intelligent assistant to the user and process both formal and non-formal knowledge elements in a task-oriented way. The concepts described here are the object of ongoing research, but are employed and tested in several application projects which run in parallel.

German Research Center for Artificial Intelligence
Deutsches Forschungszentrum für Künstliche Intelligenz