Publication
Towards Fine-Grained UX Evaluation of Visual CUI Components Using Chatbot Simulations.
Patrick Stadler; Stefan Schaffer
Is CUI Design Ready Yet? A Workshop on Community Practices and Gaps in CUI Design & Resource Development, 2023.
Abstract
HCI researchers are intensifying their work on design guidelines for voice user interfaces (VUIs)
and conversational user interfaces (CUIs) and at the same time are trying to incorporate existing
knowledge from traditional graphical user interfaces (GUIs). At the current state, however, these
guidelines are often still abstract or high-level. We suggest that the CUI community should take a
more granular look at these applications and present a small study that evaluated UI components in
chatbots using simulations. We found some first leads that users are mostly capable of distinguishing
between fine-grained variants of different chatbot UI components. Hence, we suggest researchers,
and designers should aim for a more fine-grained perspective when building CUIs. This could also
help to establish detailed guidelines for CUI applications.