In: Gustaf Juell-Skielse; Ida Lindgren; Maria Åkesson;. Service Automation in the Public Sector. Concepts, Empirical Examples and Challenges. Pages 147-165, Progress in IS (Progress in IS), ISBN 978-3-030-92644-1, Springer, 2022.
Jörg Becker; Alessandro Benke; Peter Fettke; Oliver Gutermuth; Sebastian Halsbenning; Constantin Houy; Benedikt Hoffmeister; Robert Müller; Hendrik Scholta