Publikation
Self-adjusting Recommendations for People-driven Ad-hoc Processes
Christoph Dorn; Thomas Burkhart; Dirk Werth; Schahram Dustdar
In: Proceedings of 8th International Conference on Business Process Management. Business Process Management (BPM-10), 8th, September 13-16, Hoboken, New Jersey, USA, LNCS series, Springer, 2010.
Zusammenfassung
A companys ability to flexibly adapt to changing business requirements
is one key factor to remain competitive. The required flexibility in peopledriven
processes is usually achieved through ad-hoc workflows. Effective guidance
in ad-hoc workflows requires simultaneous consideration of multiple goals:
support of individual work habits, exploration of crowd process knowledge, and
automatic adaptation to changes. This paper presents a self-adjusting approach
for providing context-sensitive process recommendations based on the analysis of
user behavior, crowd processes, and continuous application of process detection.
Specifically, we classify users as eagles (i.e., specialists) or flock. The approach
is evaluated in the context of the European research project Commius.