Process-oriented information modeling and exchange paradigm for the support of complex after sales services with mobile technologies - A case study in the German Machine and Plant Construction industry

@incollection{pub4985,
    author = {

Blinn, Nadine
 and 

Nüttgens, Markus
 and 

Dollmann, Thorsten
 and 

Thomas, Oliver
 and 

Loos, Peter
 and 

Schlicker, Michael
},
    editor = {

Leung, Ho-fung
 and 

Chiu, Dickson K.W.
 and 

Hung, Patrick C.K.
},
    title = {Process-oriented information modeling and exchange paradigm for the support of complex after sales services with mobile technologies - A case study in the German Machine and Plant Construction industry},
    booktitle = {Service Intelligence and Service Science: Evolutionary Technologies and Challenges},
    year = {2011},
    pages = {227--244},
    publisher = {IGI Global},
    isbn = {9781615208197}
}