Context-sensitive Collaboration in Service Processes through the Integration of Telecommunication Technology and Business Process Management

@inproceedings{pub6402,
    author = {

Reiter, Markus
 and 

Houy, Constantin
 and 

Fettke, Peter
 and 

Loos, Peter
},
    editor = {

Sprague, Ralph H.
},
    title = {Context-sensitive Collaboration in Service Processes through the Integration of Telecommunication Technology and Business Process Management},
    booktitle = {Proceedings of the 46th Annual Hawaii International Conference on System Sciences. Hawaii International Conference on System Sciences (HICSS-2013), 46th, January 7-10, Grand Wailea, Maui, HI, United States},
    year = {2013},
    month = {1},
    pages = {491--500},
    publisher = {IEEE Computer Society}
}